TERMS OF SERVICE FOR ONE-OFF CALLS
Please read these Terms of Service ("Terms") carefully before scheduling and participating in any one-off call ("Call"). By booking a Call with Sally Higham Advisory ("Provider"), you agree to be bound by these Terms.
SCOPE AND RELATIONSHIP TO OUR OTHER TERMS
These Terms apply to individual calls and sessions booked with us, including alignment and discovery calls, one-to-one sessions, and any single session booked outside a programme.
Where a Call is included within a programme, course, cohort or corporate offering you have purchased, the agreement for that offering applies instead of these Terms in the event of any conflict.
These Terms sit alongside our General Terms of Use, our Privacy Policy and our Disclaimer, which form part of your agreement with us. If there is any conflict between these Terms and the General Terms of Use, these Terms prevail in relation to Calls. If there is any conflict on a matter of medical, health, safety or professional scope, our Disclaimer prevails.
Our Calls are for adults aged 18 and over.
BOOKING AND PAYMENT TERMS
To schedule a Call, you must complete the booking process on our platform and pay the associated fee in full at the time of booking.
All payments must be made via the payment method specified during booking. The Call will not be confirmed until payment is received in full.
Where we offer a Call free of charge, including an alignment or discovery call, no fee is payable and the sections of these Terms dealing with payment, refunds and cancellation charges do not apply. All other sections apply in full. A free Call is an introductory conversation about whether our offerings are right for you. It is not a coaching, advisory or consultation session, and no service is being delivered during it.
Payment Disputes: if there is a concern about any payment, please tell us in writing as soon as possible and in any event within five (5) business days of the charge, so that we can resolve it quickly. This does not affect any right you have to raise a payment issue later where the law allows.
Chargebacks: if you have a concern about a payment, please contact us first so that we can resolve it. If you initiate a chargeback or payment reversal without first contacting us and without valid grounds, we reserve the right to contest it and to recover the outstanding amount together with our reasonable administrative costs of up to One Hundred and Fifty Swiss Francs (CHF 150.00) or equivalent. Nothing in this paragraph affects any rights you have against your card issuer or payment provider.
YOUR RIGHT TO CANCEL (CONSUMERS IN THE EU, UK AND SIMILAR JURISDICTIONS)
If you are a consumer resident in the EU, the UK, or another country that gives you a statutory withdrawal right, you may cancel your booking within fourteen (14) days of purchase.
If you book a Call for a date that falls within that fourteen (14) day period, then by completing your booking you expressly request that we begin providing the service during the cooling-off period, and you acknowledge that you will lose your right to withdraw once the Call has been delivered in full. You confirm this at checkout.
Once the Call has taken place, your right to withdraw is lost and no refund is due under this section.
If you withdraw before the Call has taken place, you may do so by telling us in writing using the contact details below. We will refund you within fourteen (14) days, using the same payment method you used, less a proportionate amount for any part of the service already provided.
This right exists alongside the cancellation and rescheduling terms below, including the requirement to give at least twenty-four (24) hours' notice.
DISCLAIMERS
Calls are educational, informational and supportive in nature. They are not medical care.
The Call shall not be used to diagnose, treat, prevent, or cure any physical, mental, or emotional condition or disease, including menopause and perimenopause and any of their symptoms. We are not acting as your doctor, physician, nurse, gynaecologist, dietitian, medical professional or mental health provider, and nothing said during the Call should be interpreted as medical, clinical, nutritional, psychological or counselling advice or as professional care.
Where a Call touches on nutrition, movement, exercise, supplements, hormone replacement therapy (HRT) or other treatments, anything discussed is general and educational only. It is not tailored to you and must not be relied on as a recommendation for or against any treatment, medication, supplement or course of action. Always consult a qualified healthcare professional in your own country before making decisions about your health, and do not start or stop any medication on the basis of a Call.
If a Call includes any discussion or demonstration of movement or physical activity, participation is voluntary and at your own risk. You must consult your doctor before undertaking any physical activity, particularly if you have or suspect any medical condition. We do not assess your fitness or suitability to participate. Stop immediately and seek medical attention if you experience pain, dizziness, chest pain, shortness of breath or any other adverse symptom.
Our content is prepared from a general perspective. Healthcare systems, clinical guidance, treatment availability and routes to accessing care differ by country, and what is discussed may not be accurate, available, lawful or appropriate where you live.
Where a Call is delivered to or on behalf of an organisation, we do not provide human resources, employment law, occupational health or workplace policy advice, and we do not advise on the circumstances of any individual employee.
We make no guarantees or warranties concerning the results or outcomes that may be obtained from the information provided in the Call. You acknowledge and agree that individual results may vary, depending on personal circumstances, actions, and efforts.
WHAT YOU CHOOSE TO SHARE
You are never required to disclose information about your health or personal circumstances during a Call. You decide what you share, and you may decline to answer anything.
Any health or other sensitive personal information you choose to share is handled in accordance with our Privacy Policy.
WAITING POLICY
Punctuality: You are expected to be ready and available at the scheduled time of the Call.
Waiting Period: The Provider will wait for up to fifteen (15) minutes from the scheduled start time. If you do not join the Call within this period, the Call shall be cancelled at the Provider’s discretion, and you will not be entitled to a refund or rescheduling.
No Extension: If you join the Call late, the Call will still end at the originally scheduled time, and the Provider is not obligated to extend the session.
RESCHEDULING POLICY
You may reschedule the Call provided that you give at least twenty-four (24) hours’ notice before the scheduled call.
To reschedule, you must contact us directly via the contact method provided during the booking process. Rescheduling requests made less than twenty-four (24) hours before the scheduled Call time will not be accommodated, and the Call will proceed as originally scheduled or be treated as a cancellation if you do not attend.
You are allowed to reschedule the Call only once. Any additional rescheduling requests will be considered at our discretion.
CANCELLATION POLICY
Cancellation by Client: If you wish to cancel the Call, you must do so in writing at least twenty-four (24) before the scheduled time to be eligible for a refund, less administrative fees equivalent to ten percent (10%) of the amount paid.
Late Cancellation: Cancellations made less than twenty-four (24) hours before the scheduled Call time will not be eligible for a refund. The full amount paid for the Call will be forfeited.
Cancellation by Provider: The Provider reserves the right to cancel or reschedule the Call at any time due to unforeseen circumstances. In such cases, you will be offered the option to reschedule or receive a full refund.
Refunds for Technical Issues: If the Call cannot proceed due to technical issues on the Provider’s side, you will be offered the option to reschedule or receive a full refund. However, no refunds or rescheduling will be granted for technical issues on your side that prevent or disrupt your participation in the Call.
REFUNDS
Refunds will only be provided under the conditions outlined in these Terms or where required by mandatory law, including your statutory withdrawal right above. Refunds will be processed within thirty (30) days of the cancellation.
BEHAVIOR DURING THE CALL
You are expected to conduct yourself in a respectful and professional manner during the Call. This includes refraining from using offensive, discriminatory, or inappropriate language, and avoiding any behavior that may be considered harassing, disruptive, or abusive.
If you engage in inappropriate behavior or violate these Terms, the Provider may terminate the Call immediately. The Provider will determine what is deemed inappropriate. In such cases, you will not be entitled to a refund or rescheduling, and the Provider may take further action as necessary, including but not limited to reporting the incident to relevant authorities or pursuing legal action.
We reserve the right to refuse service or terminate any Call at our reasonable discretion if we believe that continuing the session would be unproductive, unsafe, or outside the scope of what we are able to offer. Where we do so for a reason that is not your fault, we will refund the fee paid or offer a rescheduled Call.
CALL RECORDING
We do not record one-off Calls.
Where we record our group teaching sessions, we record the teaching and presentation only and stop recording before participant questions or discussion begin. That practice does not apply to one-off Calls, which are not recorded at all.
Client Recording: you may not record, screenshot or transcribe the Call. Unauthorised recording may result in termination of any ongoing services and legal action.
If there is ever a specific reason to record a Call, we will not do so unless we have explained the reason to you in advance and you have agreed in writing. You may refuse, and refusing will not affect the Call going ahead. You may withdraw your agreement at any time and we will delete the recording.
INTELLECTUAL PROPERTY
Ownership: any materials, ideas, or content provided by us during the Call, including any follow-up materials, are our intellectual property, and remain so even where they were prepared for you.
Licence to Use: you are granted a non-exclusive, non-transferable licence to use the materials provided during the Call solely for your own personal use, or, where you are booking on behalf of an organisation, for that organisation's internal purposes. You may not copy, distribute, or use these materials for any commercial purpose without our prior written consent.
DATA PROTECTION
Personal Data: we will collect and process personal data provided by you in accordance with applicable data protection law, including the Swiss Federal Act on Data Protection and, where it applies to you, the General Data Protection Regulation, and in accordance with our Privacy Policy.
Data Usage: your personal data will be used for the purposes of delivering the Call, managing your booking, and any follow-up services. It will only be used for marketing purposes if you have opted in to receive such communications, and you may opt out at any time.
Data Security: we will take reasonable steps to ensure that your personal data is kept secure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
CLIENT RESPONSIBILITIES
You are responsible for ensuring that you are adequately prepared for the Call. This includes reviewing any materials provided beforehand, ensuring a quiet and private environment, and having any relevant information or questions ready.
The effectiveness of the Call may depend on your active participation. We are not responsible for any lack of results if you do not engage fully during the session.
TECHNICAL REQUIREMENTS
You are responsible for ensuring that you have the necessary technical requirements to participate in the Call, including a stable internet connection, functioning microphone, and video camera (if applicable).
Calls are delivered using third-party platforms, which may include Zoom, Google Meet and scheduling tools such as Calendly. Your use of those platforms is subject to their own terms and privacy policies. We do not control those platforms and are not responsible for their availability or security.
We are not responsible for any technical issues on your side that prevent or disrupt your participation in the Call. Missed Calls due to such issues are non-refundable and cannot be rescheduled.
CONFIDENTIALITY
We will keep confidential anything you share with us during the Call, and will not disclose it to any third party without your consent, except where we are required to do so by law or where we reasonably believe disclosure is necessary to prevent a serious risk of harm to you or another person.
You agree not to disclose, reproduce, or distribute any part of the Call or any materials provided by us without our express written permission.
Where a Call is booked or paid for by an organisation, we will not report back to the organisation on what an individual attendee said or shared, unless that attendee has agreed to it.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages arising from or in connection with the Call.
Our total liability for any claim related to the Call, regardless of cause, shall not exceed the amount you paid for the Call.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our unlawful intent or gross negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited. If you are a consumer, nothing in these Terms affects your mandatory rights under the law of your country of residence.
INDEMNIFICATION
You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Call or any materials provided, or your violation of any applicable laws or regulations. This indemnity does not apply to the extent the claim arises from our own act or omission.
FORCE MAJEURE
We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including natural disasters, acts of government, illness, internet or power outages, or other events of force majeure. In such an event, we will notify you as soon as reasonably possible, and the Call will be rescheduled at no additional cost to you or, if you prefer, refunded in full.
DISPUTE RESOLUTION
Any dispute arising out of or relating to these Terms shall first be resolved through mediation and, if mediation fails, through arbitration. Arbitration shall be conducted exclusively in accordance with the arbitration provision in the Provider’s General Terms and Conditions.
ENTIRE AGREEMENT
These Terms, the Provider’s General Terms and Privacy Policy, constitute the entire agreement between you and the Provider, superseding any prior agreements, understandings, or representations, whether oral or written. These Terms, developed for us by Legally She Can, align with the legal frameworks that reflect the guiding principles of our business.
SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
AMENDMENTS
The Provider reserves the right to amend these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on the Provider’s website or by providing notice to you. Your continued use of the Provider’s services after any such changes shall constitute your acceptance of the new Terms.
GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflicts of law provisions. If you are a consumer resident outside Switzerland, this does not deprive you of the protection of any mandatory provisions of the law of your country of residence.
BUSINESS TRANSACTIONS AND WAIVER OF CONSUMER PROTECTIONS
You acknowledge that if you transact with us in your capacity as a registered business owner, you will be treated as such and not as an individual consumer. By transacting with us as a registered business, you agree to waive any rights or protections provided under consumer protection laws that apply exclusively to individuals acting in a personal or non-commercial capacity.
Furthermore, if you represent yourself as a business owner—such as providing a business tax number to avoid paying VAT, using a business account for personal transactions or transacting with us under a business name, you agree that such representation waives any claims under consumer protection laws.
CONTACT
If you have any questions about these Terms, please contact us at highamsally6@gmail.com.
By booking a Call, you acknowledge that you have read, understood, and agreed to all provisions of these Terms, including the disclaimers, limitation of liability, and indemnification clauses. You also confirm that you are entering into this agreement voluntarily and with full knowledge of its content.